Privacy Policy for Graphic Studios LTD
Last Updated: 01 january 2015
Graphic Studios Ltd. is a leading photo manipulation and graphic design service provider with over 10 years of experience (Since 2015). We have established ourselves as a trusted partner for global brands by delivering world-class image editing services, including clipping path, retouching, and advertising design.
1. Image Copyright & Ownership
At Graphic Studios Ltd., we prioritize the security and confidentiality of your data. This Privacy Policy outlines how we handle your assets to ensure maximum protection.
Ownership and Control
According to our Privacy Policy, all images and files sent to Graphic Studios Ltd. by clients are considered the absolute property of the clients. We do not claim any ownership of the images submitted through any transmission channels, including Email, FTP, or Cloud Storage.
In-House Use Only
Your images are used solely in-house for the purpose of providing our services. As part of our strict Privacy Policy, we have implemented rigorous file-sharing protocols to prevent unauthorized access, even among our employees.
Search Engine & Data Protection
Under this Privacy Policy, we guarantee search engine protection. We do not expose your images to search engines or any other public discovery methods, ensuring your data remains private.
Portfolio Consent
Respecting your rights is a core part of our Privacy Policy. We will never use your images in our portfolio, advertisements, or social media without your explicit prior written consent.
2. User Information Collection
Upplied voluntarily by the visitor.
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Contact Details: We collect your name, email address, and phone number when you request a quote or contact us.
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Voluntary Opt-in: We do not forcefully add you to any email lists. You only receive communication that you have consented to.
3. Payment & Transaction Security
We prioritize the security of your financial data during transactions:
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Secure Processing: All payments are processed through encrypted and verified payment gateways.
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No Data Storage: We do not store your credit card or bank account details on our servers.
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Confidentiality: All transaction records are kept confidential and used only for billing and accounting purposes.
4. Data Security & Technical Measures
We go beyond industry standards to ensure that your data remains safe:
Network Security: Our network is protected by enterprise-grade firewalls to prevent unauthorized access or external threats.
System Hardening: We use full-disk encryption on our production systems and maintain updated anti-virus and anti-malware protection.
Access Control: Access to our production and server rooms is strictly controlled and monitored 24/7.
5. Email & Communication Policy
Anti-Spam: We do not send “junk” emails or spam. Communication is limited to project updates, invoices, and requested information.
Disclosure: We will not sell or disclose your email address to any third party for marketing purposes.
Opt-out: You can easily unsubscribe from our communications at any time by clicking the ‘Unsubscribe’ link or contacting us directly.
6. Cookies Policy
We use cookies to enhance your browsing experience.
Functionality: Cookies help our website remember your preferences and provide a smoother user interface.
Web Analytics: We may use third-party tools to analyze generic browsing behavior (e.g., time spent on pages) to improve our service quality. These tools do not identify you personally.
Control: Most browsers allow you to decline cookies through their settings if you prefer.
7. Commitment to Confidentiality
All employees and contractors at Graphic Studios Ltd. are required to sign a comprehensive Non-Disclosure Agreement (NDA). This ensures that your project details and intellectual property are legally protected at every stage of production.
8. Privacy Policy Updates
We may update this policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be updated on this page.
9. Data Handling & Content Lifecycle
Secure Content Transfer: We utilize encrypted platforms and enterprise-level cloud solutions for high-speed, encrypted, and reliable file delivery to ensure your intellectual property remains protected from the moment it leaves your system.
Automated Content Deletion: To minimize the risk of a data breach, we have implemented automated scripts that securely delete all project files from our temporary storage locations once a project is completed and delivered.
10. Physical Security & Access Control
Secure Facility: Our production house is strictly monitored to prevent unauthorized entry. Access to our Data I/O rooms is controlled by electronic security systems, ensuring a verifiable log of all entry and exit events.
24/7 Surveillance: Our facility is monitored by a network of security cameras covering all critical production areas, with footage retained for a minimum of 90 days for audit purposes.
Visitor Management: Any visitor or intern entering our premises must provide government-issued ID and sign a comprehensive Non-Disclosure Agreement (NDA) before access is granted.
11. Personnel & Remote Work Security
Continuous Supervision: We never allow freelancers or external contractors to work without the direct supervision of a dedicated full-time employee to maintain strict security protocols.
Secure Remote Work: In rare cases where remote work is required, team members must use company-issued devices protected by Mobile Device Management (MDM), full-disk encryption, and active firewalls.
12. Anti-Spam Commitment
Graphic Studios LTD Standards & Privacy Policy: Following global anti-spam standards and our strict Privacy Policy, Graphic Studios Ltd. does not send “junk” or unsolicited emails. Our Privacy Policy ensures that we only communicate to confirm orders, respond to inquiries, or deliver requested services. We value your data protection, and every interaction is governed by this Privacy Policy to provide a secure experience.
13. Social Responsibility & Ethics
Our Commitment: As a socially responsible business, we believe in ethical practices and maintaining the highest level of integrity in every project we handle.
Community Support: Like leading global agencies, we are committed to providing opportunities and support to our local community as part of our corporate social responsibility.
14. Refund & Cancellation Policy
Money-Back Guarantee: If we are unable to meet the specific requirements of the project or fail to start the work, we offer a 100% refund.
Non-Refundable Situations: Once a project is more than 50% completed or after the final files have been approved and delivered, no refund requests will be entertained.
Revision First: Before a refund is processed, we encourage clients to allow us one final revision to fix any issues with the design.
Processing Time: Approved refunds will be credited back to the original payment method within 5-7 business days.
15. Contact Information
If you have any questions or concerns regarding our Privacy Policy or data handling, please contact us:
Email: info@graphicstudiosltd.com
Phone: +60 11-5348-8634
Address: 24, Jalan 1/27B, Desa Setapak, 53300, Kuala Lumpur, Malaysia
Frequently Asked Questions (Related to Privacy)
Your privacy is our top priority. To help you understand how we collect, use, and protect your personal information, we have compiled answers to common questions. We are committed to data transparency and ensuring your user data remains secure.